Privacy Policy
Effective Date: June 30, 2026
MR Home Solutions LLC respects your privacy. We collect and use customer information so we can schedule work, communicate clearly, provide estimates, complete projects, send invoices, and follow up when needed.
We do not sell your personal information. We do not use your information to be weird. We use it to do the work, keep the job organized, and make sure people are not left guessing what happens next.
1. Business Information
This Privacy Policy applies to MR Home Solutions LLC.
MR Home Solutions LLC
239 Firefly Ln
Opelika, AL 36804
Phone: (334) 442-9453
Email: info@mrhomeauburn.com
Website: www.mrhomeauburn.com
2. Information We Collect
We may collect information from customers, prospective customers, realtors, property managers, homeowners, tenants, vendors, and other project-related contacts.
This may include:
Name
Phone number
Email address
Property address or service address
Billing address, if different from the service address
Job details, notes, and service history
Photos or videos of the project area, existing conditions, completed work, or warranty concerns
Estimates, proposals, invoices, payment status, and project records
Text messages, emails, phone call notes, and other communication history
Scheduling details and appointment information
Access information when needed, such as gate codes, lockbox codes, alarm instructions, tenant contact information, or other property access details
We do not intentionally collect or store full payment card information.
3. How We Use Your Information
We use customer information to:
Respond to requests for service
Schedule appointments and project walkthroughs
Prepare estimates, proposals, scopes of work, and invoices
Communicate about scheduling, project updates, job progress, approvals, changes, and follow-up
Send appointment reminders, “on the way” updates, project updates, invoice reminders, and warranty or service follow-up messages
Coordinate work with employees, subcontractors, vendors, suppliers, trade partners, realtors, property managers, tenants, or other project-related contacts
Document existing conditions, completed work, project decisions, and warranty concerns
Maintain customer and project records
Improve our service, communication, scheduling, and internal processes
Comply with legal, insurance, accounting, or business record requirements
The short version: we use your information to understand the work, communicate clearly, get the job handled, and keep a record of what happened.
4. Text Messaging and SMS Communications
MR Home Solutions may send text messages related to your service request, estimate, appointment, project, invoice, warranty request, or other customer service communication.
These messages may include:
Appointment confirmations
Scheduling updates
“On the way” messages
Estimate or proposal follow-ups
Project updates
Questions about selections, access, approvals, or job details
Invoice or payment reminders
Warranty or follow-up messages
Customer service responses
Message frequency may vary depending on the project. Some small jobs may only involve a few messages. Larger projects may require more frequent updates because there are more moving parts. That is usually a good thing. Silence is not a project management strategy.
By providing your phone number to MR Home Solutions, you agree that we may contact you by phone call or text message for service-related purposes.
MR Home Solutions does not send promotional or marketing text messages unless you specifically opt in to receive them.
Message and data rates may apply depending on your mobile carrier and phone plan.
5. How to Opt Out of Text Messages
You may opt out of text messages from MR Home Solutions at any time by replying STOP to a message from us.
After you reply STOP, we may send one final confirmation message to let you know that you have been unsubscribed. After that, we will stop sending text messages to that number unless you opt in again.
You may also contact us directly at:
Phone: (334) 442-9453
Email: info@mrhomeauburn.com
Please understand that opting out of text messages may make it harder for us to send quick scheduling updates, access questions, or project communication. We can still communicate by phone or email when needed.
6. How to Get Help by Text
If you need help with text messages from MR Home Solutions, you may reply HELP to a message from us.
You may also contact us at:
Phone: (334) 442-9453
Email: info@mrhomeauburn.com
7. Third-Party Tools and Service Providers
MR Home Solutions uses certain third-party tools and service providers to help run the business and serve customers.
These may include:
Jobber, which we use for scheduling, customer management, estimates, invoices, project records, and customer communication
Quo, which we use for phone and communication services
Email, website, hosting, or business software providers
Subcontractors, vendors, suppliers, and trade partners involved in completing or supporting the work
Accountants, insurance providers, legal advisors, or other professional service providers when needed
We only share information when it is reasonably needed to provide service, communicate about the job, complete the work, maintain records, operate the business, or meet legal and business requirements.
We do not sell customer information.
We do not share mobile phone numbers, SMS consent, or text messaging opt-in information with third parties for their own marketing or promotional purposes.
8. Project Photos and Documentation
MR Home Solutions may take photos or videos before, during, and after a project.
We use photos and videos to:
Document existing conditions
Prepare estimates or scopes of work
Communicate with the customer, team members, vendors, or trade partners
Track job progress
Document completed work
Review warranty or service concerns
Maintain project records
We may ask for permission to use project photos for marketing, website, social media, or portfolio purposes. We will not intentionally share private, sensitive, or identifying information without permission.
9. Sensitive Property Access Information
Sometimes customers provide sensitive access information so we can complete the work. This may include gate codes, lockbox codes, alarm instructions, tenant contact information, or other access details.
We use this information only for project-related access and communication. We take reasonable steps to limit access to this information to people who need it for the job.
If access information changes, please let us know.
10. How We Protect Information
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure.
This may include:
Using business software systems with account access controls
Limiting access to customer information to people who need it for the work
Keeping project records in organized business systems
Using reasonable safeguards for communication, scheduling, and customer management
No system is perfect, and we cannot guarantee absolute security. But we do take customer information seriously and use it with care.
11. How Long We Keep Information
MR Home Solutions may keep customer and project information for as long as reasonably needed for business, warranty, accounting, insurance, legal, and recordkeeping purposes.
This may include estimates, invoices, communication history, project notes, photos, and service history.
When information is no longer needed, we may delete, archive, or securely dispose of it according to our business practices.
12. Customer Choices and Rights
You may contact MR Home Solutions to:
Update your contact information
Correct inaccurate information
Ask what information we have related to your customer record
Request that we delete certain information, when legally and practically possible
Opt out of marketing communication
Opt out of text messages by replying STOP
Some information may need to be kept for business records, legal requirements, warranty records, accounting, dispute resolution, or legitimate business purposes.
To make a request, contact us at:
Email: info@mrhomeauburn.com
Phone: (334) 442-9453
13. Website Information
If you visit our website, basic technical information may be collected automatically by our website platform, hosting provider, analytics tools, or related services.
This may include things like browser type, device information, pages visited, approximate location, referring website, and similar website usage information.
This helps us understand how people find and use our website and improve the customer experience.
14. Children’s Privacy
MR Home Solutions provides residential repair, improvement, and project coordination services for adults, homeowners, realtors, property managers, and related customers.
We do not knowingly collect personal information from children under 13.
15. Changes to This Privacy Policy
MR Home Solutions may update this Privacy Policy from time to time.
When we update it, we will revise the effective date at the top of the page. The updated version will apply once posted on our website.
16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
MR Home Solutions LLC
239 Firefly Ln
Opelika, AL 36804
Phone: (334) 442-9453
Email: info@mrhomeauburn.com
Website: www.mrhomeauburn.com